Frequently Asked Questions
Common questions about booking, travel, and our platform.
How do I book a safari?
Navigate to the Safaris page, select your preferred experience, choose your dates and group size, then complete the booking form. You will receive a confirmation email with your booking reference.
What is the cancellation policy?
Most experiences offer free cancellation up to 48 hours before the scheduled date. Some experiences, particularly gorilla trekking permits, have stricter cancellation terms due to limited availability.
Do I need a visa to visit Rwanda?
Most nationalities can obtain a visa on arrival or apply for an e-Visa before travel. Citizens of East African Community member states do not need a visa. Check the Rwanda Immigration website for current requirements.
What should I pack for a gorilla trek?
Essential items include sturdy hiking boots, long trousers, a rain jacket, garden gloves, a hat, sunscreen, and a daypack. Your tour operator will provide a detailed packing list upon booking confirmation.
Is Rwanda safe for tourists?
Rwanda is one of the safest countries in Africa. The country has low crime rates and a strong focus on tourism security. Park rangers accompany all wildlife experiences.
How do I hire a vehicle?
Visit the Vehicles page to browse available options. You can filter by vehicle type, seating capacity, and price range. Vehicles can be hired with or without a driver.
Can I customize my itinerary?
Yes. Contact our team directly or use the booking form to specify your preferences. We work with operators who can tailor experiences to your requirements.